Preventive maintenance

Why preventive maintenance matters

Your heating and cooling equipment works hard through every season. A routine maintenance visit gives a technician the chance to look over your equipment, identify developing issues, and talk with you about what they find.

Regular maintenance also helps maintain your equipment's condition over time.

No maintenance can promise that a system will never break down, but staying on top of it is a sensible habit for any homeowner.

Maintenance Agreements

Compare the plans

Each plan lists the benefits Set Point has approved. Annual prices are per year.

  • Essential

    $199 / year

    • Two seasonal maintenance visits: spring AC and fall heating
    • Comprehensive system inspection
    • Clean and check key components
    • Written system report
    • 10% off repair labor
    • Priority scheduling
    • $50 annual HVAC system replacement credit
    • Maximum accumulated credit: $250
  • Comfort

    $289 / year

    • Two seasonal maintenance visits
    • Expanded 30+ point inspection
    • Clean and check key components
    • Written system report
    • 15% off repair labor
    • 10% off parts
    • Condensate treatment
    • Target service response within 48 hours(a target, not a guaranteed arrival time)
    • $100 annual HVAC system replacement credit
    • Maximum accumulated credit: $500
    • Two seasonal maintenance visits
    • Comprehensive 40+ point inspection
    • Clean and check key components
    • Written system report
    • 20% off repair labor
    • 15% off parts
    • Condensate treatment
    • Water heater inspection, if applicable
    • Indoor air quality inspection
    • Target service response within 24 hours(a target, not a guaranteed arrival time)
    • $200 annual HVAC system replacement credit
    • Maximum accumulated credit: $1,000

Service response times are targets, not guaranteed arrival times. Priority scheduling and response-time targets are different benefits. Please ask our office for the written agreement terms.

Set Point Replacement Rewards

Your membership can earn credit toward a qualifying HVAC system replacement performed by Set Point.

Replacement Rewards credit by plan
PlanCredit earned each yearMaximum accumulated credit
Essential$50$250
Comfort$100$500
Complete Protection$200$1,000
  • Credits are earned after each completed, paid membership year.
  • Annual credits accumulate only up to your plan's maximum.
  • You have a 30-day renewal grace period to preserve your accumulated credits.
  • Credits have no cash value.
  • Credits apply toward qualifying HVAC system replacements performed by Set Point.
  • Credits are not promised to be combinable with other offers.

Please ask our office for the full terms, including eligibility, redemption and plan changes.

A note about manufacturer warranties

A maintenance agreement does not automatically maintain manufacturer warranty eligibility. Check your manufacturer's warranty requirements, and call our office with any questions.

Enrollment

How to enroll

  1. Call our office at (740) 294-3307.
  2. Or ask your technician. During a service visit you can look at these plans together and ask any questions.
  3. Our office will go over the agreement with you. Agreements are set up by our office, not on this website.

Still deciding? Ask us about a plan and our office will get back to you. It's a question only: it doesn't enroll you.

Questions

Frequently asked questions

How do I enroll in a maintenance plan?
Call our office at (740) 294-3307, or ask your Set Point technician about the plans during a service visit. Our office will go over the agreement with you.
Can I sign up online?
Not at this time. Please call our office or talk with your technician.
What does each plan include, and what does it cost?
The plan cards on this page show the benefits and the annual price of each plan. Please ask our office how pricing applies to your home and equipment, and for the written agreement terms.
Are the response times guaranteed?
No. The 24-hour and 48-hour response times are targets, not guaranteed arrival times. Please ask our office how they apply to your plan.
What is the difference between priority scheduling and a response-time target?
They are two different benefits. Priority scheduling is listed on the Essential plan, and target service response times are listed on the Comfort and Complete Protection plans. Please ask our office how each one works.
How does Set Point Replacement Rewards work?
Each completed, paid membership year earns a credit toward a qualifying HVAC system replacement performed by Set Point, up to your plan's maximum. Credits have no cash value, and you have a 30-day renewal grace period to preserve them. Please ask our office for the full terms.
Will maintenance prevent my system from ever breaking down?
No. No one can promise that. Regular maintenance helps identify developing issues and helps keep your equipment in good working order.
Does a maintenance plan affect my manufacturer's warranty?
A maintenance agreement does not automatically maintain manufacturer warranty eligibility. Check your manufacturer's warranty requirements, and call our office with any questions.
What are the cancellation, renewal, refund and plan-change terms?
Please ask our office for the current terms. We don't publish them on this page.
I need service now. What should I do?
Use the service request form or call our office. If you smell gas, see smoke or are in immediate danger, leave the building and call 911.